Product cards for online stores

What the customer sees

• Chatrina asks about what matters: size, budget, color or purpose.
• It recommends a few matching products and briefly explains how they differ.
• Below the reply the customer sees product cards: photo, category, name, short description and price.
• Clicking a card opens the product page in your store.
• Chatrina also answers questions about variants (e.g. available sizes), delivery, payments and returns - based on your store's content.

The Add to cart button

In Shopify and WooCommerce stores, a product card without variants has an Add to cart button. The product goes into your store's cart and the customer stays in the conversation. Products with variants (size, color) are chosen on the product page.

Which stores the cards work with

• Shopify and WooCommerce - Chatrina reads the store together with the product list.
• Other platforms - cards work if product pages include product data (name and price) in their code. Most stores do.
• Service business websites have no cards - Chatrina answers with plain text and links.

Where prices and photos come from

From your store. Chatrina re-reads it every night, so new products and changed prices reach its knowledge without any work on your side. Urgent change? In the AI Assistant tab click ↻ Refresh.

What Chatrina doesn't do

• It doesn't take orders or payments - customers buy in your store as usual.
• It doesn't make binding promises on behalf of the store (e.g. individual discounts). Binding arrangements are confirmed by someone from your team - taking over a conversation.

Frequently asked questions