Who it's for · IT & SaaS

Answer the product question before the tab closes

Someone is comparing your product with two others and has one question about a feature. Chatrina answers from your website in seconds - at night too, and in eight languages.

3 days free · no contract · a preview on your own site in about a minute

Chatrina · IT & SaaSonline

Does the Team plan include SSO? What would 12 seats cost?

Yes, SSO login is available from the Team plan up. The plan is $12 per user per month, so $144 for 12 seats. The full plan comparison is on the pricing page - here is the link.

Do you have an API and webhooks? We want to connect our own system.

Yes, a REST API and webhooks are available on all paid plans. According to the docs the limit is 1,000 requests per minute. The endpoint reference is here - this is the link.

Do you build custom mobile apps? Our budget is around $40k.

Yes, the team builds apps for iOS and Android. The site describes projects starting at $30,000, with the quote depending on scope. You can send a brief through the form - here is the link - or I can pass your inquiry to the team.

Without chat

What slows down sales and onboarding today

A pre-sales question left hanging

Is there an API, does the plan include SSO, can I export my data. If the answer has to be dug out of the docs, some people just go back to comparing.

The founder does support between releases

On a small team, whoever isn't coding answers the messages. Every interruption costs focus, and the customer still waits.

Customers in other time zones

While your team sleeps, someone on the other side of the world is trying the product and got stuck on step two. By morning they may be gone.

With Chatrina

Topics Chatrina takes off your team

Pricing and plan differences

What is in which plan, what an extra seat costs, whether there is a trial - without studying the table.

Features and integrations

If you describe them on your site, Chatrina says whether the product can do something and links to the right page.

Getting started

How to create an account, invite the team, import data. Answers from your guides reach the customer at the moment they need them.

Project inquiries

A software agency gets an inquiry with context: Chatrina explains the services and passes the quote request to the team.

AI or a human

A bug on a customer's account? A teammate takes over

Chatrina cannot see user accounts, so when someone reports a problem, it says it can't check that and offers contact with the team. You see the conversation in the dashboard, take it over with one click and carry on yourself.

AI answers right awayAt any hour, based on your website and what you add yourself.
A human takes over in one clickYou or someone on your team steps into the conversation, and Chatrina goes quiet.
You see everything in the dashboardEvery conversation, every question and every answer.

FAQ

Common questions

Where does Chatrina get its knowledge of our product?

From the content of the website whose address you provide - feature descriptions, pricing, guides - and from what you add by hand in the dashboard. It refreshes the site knowledge every night.

Does the chat have access to our users' data?

No. Chatrina knows only your site content and your manual additions. It can't say anything about a specific account, invoice or error - in those cases it offers contact with the team.

What does it say when someone asks about a feature we don't have?

If there is nothing about it on your site, Chatrina says it does not know and offers contact with the team. It does not promise features you haven't described.