Who it's for · Furniture and interiors

AI chat for furniture: sizes, fabrics, lead times

People pick a sofa over weeks, usually in the evening, sitting on the one it will replace. That is when Chatrina answers questions about sizes, fabrics and delivery - straight from your site.

3 days free · no contract · a preview on your own site in about a minute

Chatrina · Furniture and interiorsonline

I like the Lund sectional. Can I order it left-facing and in a different fabric?

Yes, the Lund sectional comes in left- and right-facing versions. You can choose from 24 fabrics, including easy-clean weaves and velvets. Here is the product card with the price from $1,290 and a link.

How long is the wait, and do you bring it inside? I'm on the third floor, no elevator.

Lead time is 5-6 weeks because each sectional is made to order. In-home delivery is $89 and covers walk-up buildings too.

Can I see those fabrics in person first?

Yes. We mail fabric swatches for free - here is the link to the swatch request form. You can also see the sectional in our showroom, open Monday to Saturday, 10 am - 6 pm.

Without chat

Why shoppers put the decision off and never return

One question about size stalls the purchase

“Will this sectional fit through a 32-inch door?” Without a quick answer nobody risks a couple of thousand dollars. They save the tab for later and forget it.

A long lead time needs explaining

Made-to-order furniture takes weeks. If no one explains why and what the customer gets for the wait, they settle for whatever ships tomorrow.

Showroom closed, website silent

Most people browse furniture after 8 pm and on Sundays. There is nobody to ask about a fabric, leg finish or the cost of carrying it up to the fourth floor.

With Chatrina

The questions Chatrina answers for you

Sizes and options

Width, seat depth, sleeper function, sectional orientation, colors. Chatrina pulls it from your product descriptions and shows the product card with photo and price.

Lead times, delivery, carry-in

How long production takes, what shipping costs, whether the crew brings it inside and assembles it. The customer knows the full cost before deciding.

Design projects and custom pieces

Interior studio or custom workshop? The chat explains how you work and where to start, then shares the link to your quote form or passes the request to your team.

Financing, warranty, care

It answers questions about payment options, warranty and fabric cleaning - as long as it is on your site or you add it by hand.

AI or a human

For a big purchase, your consultant joins in

When a customer is furnishing a whole living room or asks for an unusual size, your consultant takes over in the dashboard with one click and the AI stops writing. If Chatrina doesn't know something, it says so and offers contact with your team.

AI answers right awayAt any hour, based on your website and what you add yourself.
A human takes over in one clickYou or someone on your team steps into the conversation, and Chatrina goes quiet.
You see everything in the dashboardEvery conversation, every question and every answer.

FAQ

Common questions

I have hundreds of products with many variants. Can the chat keep up?

Chatrina reads your whole site and refreshes its knowledge every night, so it knows the descriptions, sizes and prices you publish. Anything not on the site you can add in the dashboard.

I don't sell online - just a showroom and a catalog site. Is it still useful?

Yes. The chat answers questions about collections, opening hours, directions and lead times, and passes quote requests to your team. You don't need online checkout.

Will the chat price a custom piece?

It doesn't calculate individual quotes. It gives prices and information from your site, explains how to request a quote and passes the inquiry to your team.