An AI chat that knows your store and helps shoppers
A shopper asks about shipping, sizing or returns at 11 pm. Chatrina answers right away from your site's content and shows the product with photo, price and link.
3 days free · no contract · a preview on your own site in about a minute
Where a store without chat loses orders
A pre-purchase question goes unanswered
Someone has the item in the cart and only wants to know if it arrives before the weekend. They can't find the answer, close the tab and keep looking elsewhere.
Nobody replies in the evening or on weekends
People shop after work, exactly when your inbox is silent. An email answered on Monday morning reaches a customer who has already bought somewhere else.
The same questions, every single day
Shipping cost, delivery time, returns, the size chart. It is all on your site, yet you keep typing the same replies instead of working on sales.
What Chatrina takes off your plate
Recommends and shows products
When someone asks “what would you suggest for...”, it replies with product cards: photo, name, description, price and link. One click takes the shopper to the product page.
Shipping, payment, returns
It answers according to your policies and info pages. Change your shipping rates and the chat picks it up at the nightly refresh.
Shoppers from abroad
It chats in 8 languages, including German, Spanish and French. A buyer from another country gets answers in their own language even if your store is in English only.
Things your team should handle
A complaint or a question about a specific order is passed on to your team. The whole conversation is in your dashboard, so the customer doesn't have to repeat anything.
AI handles the questions, you step in where it counts
When a shopper hesitates over a bigger purchase or reports a problem with a package, you take over the conversation in the dashboard with one click and the AI goes quiet. The customer keeps chatting in the same window, now with a person from your store.
- AI answers right awayAt any hour, based on your website and what you add yourself.
- A human takes over in one clickYou or someone on your team steps into the conversation, and Chatrina goes quiet.
- You see everything in the dashboardEvery conversation, every question and every answer.
Common questions
How does Chatrina know my products and prices?
You enter your store's address and Chatrina reads its content: products, prices, shipping, contact details. It refreshes that knowledge every night, and you can add anything missing by hand.
Can the chat check an order status or take a payment?
No. Chatrina gives information, prices and product links, but it doesn't place orders, take payments or look into orders. Those requests are passed on to your team.
My store runs on WooCommerce or Shopify. How do I install it?
You paste one line of code - it works on WooCommerce, Shopify, WordPress, Wix, Webflow and any other site. Before that you can see a free preview on your own store, no sign-up needed.