Who it's for · Hotels & travel

A guest asks at midnight. Chatrina covers the desk

Trips get planned in the evening, often from another country. Chatrina answers guests in their language about rooms, rates and house rules - based on your website.

3 days free · no contract · a preview on your own site in about a minute

Chatrina · Hotels & travelonline

We'd like to bring our dog for 2 nights in July. Is that OK, and is there parking?

Yes, dogs are welcome - the fee is $20 per night. Guest parking is free. You can check available dates and July rates in the booking system, here is the link.

Um wie viel Uhr gibt es Frühstück und ist ein Check-in nach 22 Uhr möglich?

Frühstück gibt es von 7:30 bis 10:30 Uhr. Ein später Check-in ist möglich - die Rezeption ist bis Mitternacht besetzt. Bei einer späteren Ankunft informieren Sie bitte das Hotel vorab; die Kontaktdaten finden Sie auf der Kontaktseite.

How much is a family room with breakfast in August?

A family room for 2 adults and 2 children in August starts at $210 per night with breakfast. Children under 3 stay free and a crib is available on request. The booking system shows the exact price for your dates - here is the link.

Without chat

What a property loses before the guest books

One question stands between guest and booking

Are dogs allowed, is there a crib, is parking extra. Without an answer the guest goes back to searching and picks the place where everything was clear.

A guesthouse has no 24-hour desk

The host cleans rooms, serves breakfast, welcomes arrivals. Messages get answered in the evening - hours after someone asked about a free weekend.

International guests write in their language

A question in German or Italian often goes unanswered or gets a late reply. And these are the guests who tend to stay longer.

With Chatrina

What Chatrina answers for your guests

Amenities and house rules

Pets, cribs, air conditioning, sauna, quiet hours. Everything you describe on your site or add in the dashboard.

Rates and packages

Seasonal rates, breakfast, weekend packages - with a link to your booking system where the guest checks dates.

Arrival and departure

Check-in and check-out times, late arrival, directions, parking, luggage storage.

The area and tours

Trails, the beach, ski lifts, or for a travel agency - the tour itinerary and what the price includes. If it is on your site, the guest gets a concrete answer.

AI or a human

A special request? The host or front desk replies

Changing a reservation, a cake for an anniversary or a question about one particular room are matters for a person - Chatrina says it can't arrange that and offers contact with the property. In the dashboard you take over the conversation with one click and reply to the guest yourself.

AI answers right awayAt any hour, based on your website and what you add yourself.
A human takes over in one clickYou or someone on your team steps into the conversation, and Chatrina goes quiet.
You see everything in the dashboardEvery conversation, every question and every answer.

FAQ

Common questions

Can Chatrina book a room or check availability?

No. Chatrina does not make reservations or take payments - it answers questions and gives the link to your booking system, where the guest checks availability and the price for their dates.

Which languages does the chat speak with guests?

English, German, Spanish, French, Portuguese, Italian, Dutch and Polish. Your site can be in English only - the guest still gets the reply in the language they wrote in.

We change rates by season. Will the chat quote old ones?

Chatrina re-reads your site every night, so the day after you update the rates it quotes the new ones. Urgent information can be added by hand in the dashboard right away.