AI chat for car dealers, repair shops and parts stores
A mechanic under a lift can't type a reply, and the salesperson is out on a test drive. Meanwhile Chatrina answers customers on your site - based on what you have published there.
3 days free · no contract · a preview on your own site in about a minute
What an unanswered question costs you
The customer asks three shops at once
Whoever gives a ballpark price for a timing belt job first usually gets the car. A reply a few hours later is no reply at all.
Listings get browsed at night
Buyers compare cars in the evening. If they can't learn right away about financing or trading in their current car, on Saturday they drive to another lot.
The wrong part comes back in a box
In a parts store the customer isn't sure the brake pads fit their engine version. Without a hint they either don't buy, or order blind and send it back.
What Chatrina covers in an automotive business
Service price list
Inspection, oil, A/C, tires, alignment. The chat gives prices and service times from your site, then points to your booking form or passes the request to your team.
Questions about cars in stock
Year, mileage, equipment, price, financing, warranty - whatever your listings say. People who want to see the car are handed to your salesperson.
Parts and accessories
In an online store it shows product cards with photo, price and link. It explains shipping and returns according to what is on your site.
Hours, directions, paperwork
When you're open, how to get there, what to bring, whether a loaner is available. The small stuff that makes the phone ring at the worst possible moment.
AI for general questions, a pro for the diagnosis
The chat won't diagnose a knocking suspension and says so plainly, offering contact with your team. When a customer is serious about a car or a bigger repair, your advisor takes over in the dashboard with one click.
- AI answers right awayAt any hour, based on your website and what you add yourself.
- A human takes over in one clickYou or someone on your team steps into the conversation, and Chatrina goes quiet.
- You see everything in the dashboardEvery conversation, every question and every answer.
Common questions
Will the chat book a customer for a specific time slot?
No, Chatrina doesn't run a calendar. It gives your opening hours and the link to your booking form, or passes the appointment request to your team.
Our inventory changes every few days. How does the chat stay current?
Chatrina refreshes its knowledge from your site every night. Once a listing is gone from your site, after the nightly refresh the chat stops mentioning it too.
Can the chat match a part by VIN?
It has no access to VIN catalogs. It answers from the descriptions on your site, and when fitment isn't certain it says so and offers contact with your team.