How can we help?
Short step-by-step guides: from the first preview, through adding the chat to your website, to plans and your team.
Getting started
Getting started with Chatrina
A free preview on your own website, creating an account, choosing a plan and the 3-day free trial - everything you need to start.
How to add the chat to your website: WordPress, WooCommerce, Shopify, Wix, Webflow
One line of code: where to find it and how to paste it in WordPress, WooCommerce, Shopify, Wix, Webflow and any other website.
How Chatrina knows your website and how to add your own knowledge
How Chatrina reads your website, how often it refreshes its knowledge, how to add information that isn't on the website and how to correct an answer.
Day-to-day work
Taking over a conversation and notifications
When the AI replies and when your team does, how to take over a conversation in one click and how not to miss a waiting customer.
Product cards for online stores
How Chatrina shows products from your store in the chat: photo, name, description and price, a link to the product and an Add to cart button.
Chat appearance: color, logo, greeting and position
How to match the chat to your website: color, logo, header, greetings, button position and the language of your texts.
Account and billing
Plans, conversation limits, 100 extra conversations, yearly billing and cancelling
The Start, Pro and Max plans, what counts as a conversation, what happens at the limit, the +100 conversations pack, yearly billing, changing plans and cancelling.
Team: adding people to the dashboard
How to add a team member, the difference between an agent and an admin, how many people your plan includes and how conversations are shared.
Multiple websites in one account
How to add the chat to another website, switch between websites and never miss a message from any of them.
Privacy and GDPR
Who is responsible for the data of customers who write in the chat, what to set in the dashboard, what to add to your privacy policy and how to delete your account.
Didn't find the answer?
Have an account? Write to us in the dashboard, under Help & support. You can also email hello (at) chatrina.com.