Plans, limits and billing

Plans

Prices exclude tax - tax is added at checkout as shown on the payment page. Current prices: Pricing.

What counts as a conversation

• One thread with a customer is one conversation - however many messages it has.
• A conversation counts once the customer writes at least one message in it. Just visiting the page doesn't count.
• Conversations in the free preview don't count.
• Unused conversations don't carry over to the next month.

What happens at the limit

• At 80% of the limit you get an email and a warning in the dashboard.
• At 100% the chat disappears from your website until the end of the period. Ongoing conversations can be finished.
• You see your usage in Plan & billing, under Chat conversations - this period.

Adding 100 conversations

In Plan & billing, under Chat conversations - this period, enter the number of packs and click Save. A pack is +100 conversations for $10 a month (excluding tax). The limit grows immediately, and if the chat had disappeared, it comes back.

Packs are added to your subscription every month until you reduce them (same field, enter a lower number or 0). Packs need an active subscription. If you run short every month, a higher plan is usually cheaper.

Yearly billing

• Paying a year in advance costs about 20% less, e.g. Pro $22 instead of $27 a month ($264 once a year).
• The conversation limit still counts per month, just like with monthly billing.
• The trial works the same way: 3 days free, then Stripe charges for the whole year.

Changing plans

In Plan & billing, under Your plan and plan change, choose another plan or billing period. The change happens in the same subscription: when upgrading, Stripe charges the prorated difference until the end of the period; when downgrading, it settles the difference in the next payment.

Card, invoices and failed payments

• ⚙️ Card & invoices in Plan & billing opens the Stripe payment portal: change your card and see your invoices.
• Next to your plan you see the Next charge date.
• If a payment fails, Stripe retries it for a few days. If the payment is overdue for more than 3 days, the chat is paused until it's paid, and comes back by itself after a successful payment.

Cancelling

• In Plan & billing click Cancel subscription - no calls, no emails needed.
• Your plan works until the end of the paid period, then nothing more is charged. During the trial you pay nothing.
• Changed your mind before the period ends? Click Resume subscription.

Frequently asked questions