Privacy and GDPR

Who is who

• You (your company) are the controller of the data of people who write in the chat on your website: conversation content and anything the customer shares (e.g. an email).
• Chatrina processes this data on your behalf and only to provide the service: show the chat, prepare the AI reply and show the conversation in your dashboard.
• We process your account data (e.g. your email and billing details) as a controller - see the Privacy policy.

What to set in the dashboard

In Company and integrations → Company details, under Company details in the widget, fill in Full company name, the address and Link to your privacy policy. They are used for the "The data controller is…" note in the widget. Empty = the company name from your account.

What to add to your privacy policy

• that your website has a chat where an AI assistant or someone from your team replies,
• what data you process in the chat (the conversation and anything the customer shares) and why,
• that chat data is processed on your behalf by service providers, including an AI model provider, also outside the European Economic Area.
• The chat stores a conversation identifier in the customer's browser so the conversation isn't lost when the page is refreshed.

Good practice

• Don't present the AI as a person. Customers should know they're talking to an AI assistant.
• Don't ask for sensitive data in the chat (e.g. health data), card numbers, passwords or documents.
• Binding arrangements (price, date, contract) are confirmed by a person from your team.

Deleting your account

An account admin deletes the account in Company and integrations → Company details, under Delete account. Questions about data? Email hello (at) chatrina.com.

Frequently asked questions