Getting started with Chatrina
You can see Chatrina on your own website first, without an account. If you like it, you create an account, choose a plan and get 3 days free.
1. See a preview on your website (no account)
On the chatrina.com home page click See it on your site and enter your website address and email. Chatrina reads your website and in about a minute shows a preview: a chat that answers questions about your offer.
The preview is free. Conversations in it are for testing only - they don't reach your customers. Ask what your customers usually ask and see how it answers.
2. Create an account
Click Try it free for 3 days or Log in. The same screen creates a new account and signs in to an existing one. There are two ways, both without a password:
- Continue with Google - one click if your email is a Google account.
- Email link - enter your address and click Send sign-in link. The link in the email is valid for 15 minutes. No email? Check your spam folder.
3. Go through the setup - a few minutes
After your first sign-in the dashboard walks you through a short setup. Your progress is saved, so you can stop and come back.
- Plan & card - choose a plan (Start, Pro or Max) and how to pay: monthly or yearly in advance (about 20% cheaper). You add a card, but nothing is charged for 3 days.
- Business & website - company name, your name and website address. After saving, Chatrina starts reading your website right away: offer, prices, delivery and contact.
- Website code - ready instructions for your platform. Do it now or later. Details: How to add the chat to your website.
- Done - click Go to dashboard.
4. 3 days free - how it works
- The trial lasts 3 days and includes everything in the chosen plan.
- Nothing is charged during those 3 days. We send an email reminder the day before it ends.
- If you don't cancel, the plan starts automatically after 3 days and Stripe takes the first payment (for yearly billing - for the whole year).
- You can cancel at any time in Plan & billing with Cancel subscription. You pay nothing, and when the trial ends the chat disappears from your website.
- The trial is available once per company.
Payments are handled by Stripe - we never see your card number.
5. What next
- Add the code to your website - guide.
- Check how Chatrina answers and add what isn't on your website - your own knowledge.
- Decide when the AI replies and when your team does - taking over conversations.
- Match the color and greeting - chat appearance.
Frequently asked questions
Does the preview on my website cost anything?
No. The preview is free and needs no account - you only enter your website address and email.
Do I need a card for the trial?
Yes, you add a card when choosing a plan, but nothing is charged for 3 days. We send a reminder the day before the trial ends.
Do I need to know how to code?
No. You paste one line of code, and the dashboard has ready instructions for WordPress, Shopify, Wix, Webflow and other sites. You can also send the code to your developer with one click.
Didn't find the answer?
Have an account? Write to us in the dashboard, under Help & support. You can also email hello (at) chatrina.com.