Chat appearance: color, logo, greeting and position

Turning it on and off

• The switch at the top: Widget enabled on the website or disabled - then the chat disappears from your website, but the code can stay.
• What's on your site - turn Chat on or off here. Conversation history stays in the dashboard.

Color and logo

• Color - one color for the whole chat. Pick it from the palette, the color picker or type a color code (e.g. #f97316).
• Logo in the window header - Upload your own logo (PNG, JPG, WebP or SVG) or paste a file address. Without your own logo the chat takes the logo from your website. Remove (back to automatic) brings back logo detection.

Texts and chat position

• Chat button position - Bottom right corner (default) or Bottom left corner.
• Chat window header - e.g. "Write to us".
• Greeting (when your team replies) - the first message when a person replies.
• Greeting outside business hours - shown when you're closed.
• Team name in chat (optional) - when someone from your team takes over, the customer sees this name instead of the name of the person replying. Empty = that person's name.

When the AI replies, the customer sees the greeting set in the AI Assistant tab - knowledge and greeting. Empty fields = our ready texts in the customer's language.

Languages

The chat speaks the language of the customer's page (8 languages), and Chatrina answers in the language the customer writes in. In Language you write your texts in choose the language of your texts - we translate them into other languages automatically.

Team photos

Add a photo for each person in Team and hours → Agents. Customers see it in the chat when that person replies - team.

Save

When you change something, a bar with Save changes appears at the bottom. After saving, the change works on your website right away.