Multiple websites in one account
Have a store and a company site, or several brands? You can handle all of them with one sign-in. Each one has its own chat, look, knowledge and conversations.
Add another website
- Click the name of the current website at the top of the dashboard menu, then + Add a website.
- Enter the new website's address.
- Choose a plan for this website and pay with the same card. The new website starts right after payment, without a trial.
- Go through the short setup and paste the code on the new website - guide.
Each website added this way has its own plan: its own chat, knowledge, team and conversation limits.
Switching between websites
The switcher at the top of the menu shows which website you're on. Click it and pick another website - the dashboard switches to its conversations and settings.
Messages from your other websites
When a customer writes on another of your websites, a counter appears next to the switcher, you hear a sound and see a bubble with a Switch button that takes you straight to that website's chat.
Several websites in one plan
If your account has more than one website within a single plan, a Website: bar appears at the top of the settings tabs (appearance, installation, who replies, hours) - pick the website you want to set up. Each website has its own code, color and knowledge.
Didn't find the answer?
Have an account? Write to us in the dashboard, under Help & support. You can also email hello (at) chatrina.com.